Auto insertion of Jira link in Confluence page not working

Question

I have experimented and found that only Chrome automatically inserts the "Insert JIRA Issue/Filter" macro when creating the Jira issue using the in-line operation.  Using Chrome we also successfully get the source Confluence page link in the newly created Jira issue at "Issue Links".

IE11, Edge, and Firefox all return an error - "xxx-nnn has been created, but there is a problem in adding it to the page.
You can manually add it later using JIRA macro."

Also, the link to the originating Confluence page is not entered in the newly created Jira issue.

What can be done to fix this problem in those browsers?

---------------------------------------------

nevermind.  this is working for me now, except in Edge...  (I was mistakenly working with output from another macro - sql for confluence, rather than actual text on the page.)   Even though the jira issue filter insertion doesn't work, the issue is successfully created.

This question came up because I had a user where this operation was not working in Edge, but it worked fine for them in Firefox.

After looking closer, we were attempting to create a Jira issue highlighting text in a table that is inside a Table Filter macro.  Chrome, Firefox, and IE11 were successful, but Edge will not insert the Jira issue macro.

Kishore Chennuru · Answer

I had the exact same issue and was able to replicate in almost every browser. On trying out various options, I figured that if you have a hyperlink associated with the text on which you are creating a jira issue you will see the said error - "xx-nnn has been created, but there is a problem in adding it to the page. You can manually add it later using JIRA macro."

Just try to remove the hyperlink by editing the page or create jira issue on a normal text in the table, it should work.

However, I would like to know how can we create a jira issue even though an hyperlink exists. Let me know if there is a way.

Al Genzlinger · Answer

I have not been contacted yet regarding the details you need for investigation.

But, recreate steps should be very simple:

- create a table on a page

- wrap the table with table filter macro (https://docs.stiltsoft.com/display/public/TableFilter/Table+Filter+for+Confluence)

- highlight text and create jira issue from that text

Results:

- IE11, Chrome, and FireFox will add the Jira issue macro to the page.  Edge will not.

Separately, we have one instance of Confluence where this works with the table not inside the Table Filter macro, and another instance where it does not work.  I don't know what you need to determine the difference.  Both are at 6.4.

R. Fuerst · Answer

Hi @Al Genzlinger,

In order to appropriately investigate why this is occurring in one browser or page but not another, we'll need to gather more information.

I've gone ahead and created a ticket with our support team to have them investigate further. You should see updates at your email used on Community. : )

A member of the support team will be in touch shortly with next steps.

Best,

Rachel