How can i make 'reopen' button on JSD like Atlassian JSD?

Nate (이슬기) [Project Management] ­

Hi, Guys.

 

Finally We will open service desk next month.

 

i was wondering that Atlassian Service desk has reopen button in customer screen.

 

I have check all of configuration, but i didn't find the way to make reopen button.

 

do you have any idea related to this?

Yogesh Mude_u145qk

Hi Nate,

If you want to make a Reopen option on Customer portal then you need to add the status as Reopen and add the outward transition from closed/Resolved status to Reopen.

Once you have done this configure workflow status so that it will show reopen status on customer portal.