Remove the search capability from Service Desk portal after unlinking from Knowledge Base

Question

We have currently no link between our Service Desk project and our confluence Knowledge Base. As such, the is not need/point for the Service Desk portal customers to search for anything, and we actually do not want them to search. We just want them to be able to open tickets.

Is it possible to completely remove the search capability from the Service Desk Portal?

Kyriakos Papadimos · Answer

Followed the instructions and disabled the knowledgebase-issueview-panel from the

Service Desk Knowledge Base Plugin.

Result: The search text field is still visible on the Service Desk Portal home page

laralg · Answer

Hello Kyriakos,

The search options has nothing to do with the knowledge base.

If you want to remove the search bar, you can do this with this free add-on

https://marketplace.atlassian.com/apps/1218115/helpcenter-corrector?hosting=server&tab=overview&_ga=2.212944404.1625980271.1530784491-620642677.1530784491

Right know there is no other option.

Regards

Krisztian Kovacs_rapuo3 · Answer

hi there,

have you been to this page? https://confluence.atlassian.com/jirakb/how-to-hide-remove-the-knowledge-base-section-from-servicedesk-project-navigation-sidebar-808488650.html

you can disable it globaly

I hope that helps