How do I add a new agent in JIRA.
HI @Bianca Pelkmans
Welcome to the community!
Agents are used/add in Jira Service Desk but not in Jira core/software.
If you are using Jira Service Desk then you can add a new agent.
To adding new agents in JSD please have a look at the below KB.
https://confluence.atlassian.com/get-started-with-jira-service-desk/add-service-desk-agents-917968322.html
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