Jira Service Desk v3.13.2 email template apply to customer notification

Question

Hi,

We are using Jira Service Desk v3.13.2.  We have setup an email template.  How do I apply that template to out customer notification?

Under the Rules, we have edit the default Request created rule, we are getting that notification.  Can we apply our template to this rule?  or do we need to set it up somewhere else?

DCA · Answer

Thanks Marko.

I did my template in 1.

Under Rules, I can setup a basic reply template also, but I would like to use the template I setup in 1.

Cheers,

Wilkin

Marko Filipan · Answer

Hi Wilkin,

Yes, in order to edit customer notifications, you need to modify templates under Rules page and you apply your own templates there.

I recommend you to save initial template code before overwriting it.

Cheers,
Marko