Does automatic search in Customer Portal search created tickets?

Question

Hi,

Does the automatic search in Customer Portal searches already created tickets or it only searches KB articles as configured in Setting -> Knowledge base?

We would like to use Service Desk project for new feature requests (ideas) and we would like to display existing tickets when the user starts typing summary of the issue.

Can anyone elaborate how the auto search works?

Jiri Kanicky · Answer

I created new Feature Request: https://jira.atlassian.com/browse/JSDSERVER-5906

Jiri Kanicky · Answer

Me too :) .

I am working around this with Help and Instructions to point the customer to search existing issues first, but this is not ideal.

Jack Brickey · Answer

Unfortunately only KB articles. I would really like to see this feature added.