mail to organizations members during ticket creations

Davide Carrabba

Hi,  

I have a questions about the customers' request in the same organizations.

More users in our sistem jira are in the same organizations, if one of these send a request on the portal, every client (always in the same organization) can see  the request beacause jira portal send to everyone an e-mail with the number of request and all descriptiones of these.

We need absolutly that every customers that is sending to us a new request can see only his request and not recive an email from every request sent in gira system by other user in the same organization ... Is possible? 

 

Glauco

Hi Nicola,

I believe that it's possible if you remove the customers from the organization. 

The primary use of the organization feature is to share a request with multiple customers. If you are grouping the customers in an organization for any other purpose, please let me know, and I will try to identify a workaround for you.

Glauco Guimarães