Creating report based on number of issues responded by an agents per day?

Question

We are looking to create a report in jira service desk (helpcentre) to monitor how many issue (tickets) our agents respond per day?

Is there a JQL that allows us to see this data?

SBS Support · Answer

Odd, it's not returning any results even though the agent has been responding to issue (tickets) today.

Are there any other JQL's available?

Alexey Matveev · Answer

Hello,

What do you mean by responded?

If you mean that it was commented by your agents, then you should use an add-on like ScriptRunner. In ScriptRunner you can use the commented function

https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_commented

Yogesh Mude_u145qk · Answer

HI @SBS Support

You can use the JQL for this like..

Assignee = <Agent> and Updated = startOfDay()

or else you can use the Update Date as well..