nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA instances do not recognize users created

Pratima Hegde

Hi,

We have created 2 JIRA instances on 2 separate docker containers. We access these instances through a load balancer (HAProxy) installed on a separate container.

The 2 JIRA instances are attached to a common mysql database installed on a 4th docker container.

We are currently able to access both the JIRA instances through load-balancer using an "admin user " account created during the JIRA initial setup.

Accessing individual JIRA instances we are able to create new users. But we noticed that user created through one instance is not recognized in the other instance. This is the error message displayed:

"Sorry, your user name and password are incorrect - please try again."

We looked up the mysql database. We can see that the new users are created.

We have observed similar behavior with respect to Bugs created. Bugs created through instance 1 are not listed when logged into JIRA through instance 2.

Again we can see the bugs in mysql "jiraissue" table.

Any help in this regard is greatly appreciated.

Thanks in advance,

Pratima

Accepted answers

Alexey Matveev

Hello,

If you want to have multiple nodes, you should use Jira Data Center, not Jira Server. I guess, your Jira in dockers are Jira Server.

All comments

Alexey Matveev

Hello,

If you want to have multiple nodes, you should use Jira Data Center, not Jira Server. I guess, your Jira in dockers are Jira Server.

Pratima Hegde

Thanks a lot @Alexey Matveev we'll try installing JIRA data center.

Pratima Hegde

Hi,

We have Installed Jira Data Center on AWS EC2 instance and configured in a way that both jira should use common MySQL database and share common Home directory.

But we cannot access both instances, when one jira is accessing home directory it is locking it. So another jira cannot access that home directory so it is giving error that

"Setup: The jira.home directory is locked".

Please help me out to resolve this.

Thanks,

Pratima

Alexey Matveev

Make sure that you followed this instruction:

https://confluence.atlassian.com/adminjiraserver073/installing-jira-data-center-861253059.html

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

atlassian-support