How can I set default items for new Service Desk projects?

Question

When I create a new SD project, even if I use shared configuration it always creates a service desk with the following options for customers:

* IT Help - Detailed
* IT Help - Quick
* Purchase

I want to create many SD projects, with our standard ones.

* raise a bug
* ask a question
* request a change.

How do I set the defaults?

Holland Risley · Answer

Thanks for your response. I really need to set the Default Request Types that are shown when I create a new project. Any ideas?

Yogesh Mude_u145qk · Answer

HI @Holland Risley

For this, you need to create a new request with the name like Raise a Bug, Ask a question etc and need to map with respective issue type.

So that whenever customers visit portal to create/raise a request then they will be able to all these requests.

Let say you have a Bug issue type then you need to create Raise a bug request and then map this bug issue type to this request.so whenever customer will choose to Raise a bug request and create/raise a request then it will create a bug issue type issue/ticket.

Please have a look at the below KB.

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html