nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

REST API unjustified user shown in Project

Star_sb3sv7

Hello everybody,

i want to list people who have rights in a certrain JIRA Project.

the problem is the REST API shows more user who have authorization, than the JIRA Project itself has.

So the REST API lists more user, than the JIRA project has.

How can i fix this?

thanks in advance

Accepted answers

All comments

Nir Haimov

Hi,

Can you specify the REST API you tried?

How many people the REST API returned and how many there are actually accoriding to Jira?

Star_sb3sv7

With the following API call we get users for the specfied role (in this case e.g. 10301). The most of them are also visible in JIRA itself, but some of the users in the API result do not exist in JIRA, only in the API call. These users used to exist, but are not longer in our company and therefore not longer in JIRA, but somehow the API returns them anyway.

https://JIRA_INSTANZ/rest/api/2/project/PROJECT_KEY/role/10301

Nir Haimov

Now i understand your issue

Yes, Jira keeps all the users that ever exists (even if they left the company).

Users that left the company (if no one manually delete from Jira) become "not active" in Jira.

So if you want to list only the active people you need to this.

Run "https://JIRA_INSTANZ/rest/api/2/project/PROJECT_KEY/role/10301" to get all the users for the role you want
Take the list of users you got from step 1, and for each one run "https://JIRA_INSTANZ/rest/api/2/user?username=each_user_name"

In step 2 you get the details of the user, and there the API tells you if the user is active or not.

So if he is active, keep it in your list of users, if he is not active remove it from your list.

Finally you will have a list for only all the active users (which is what you wanted)

Cheers,

Nir

Star_sb3sv7

Thanks for your answer Nir

But this doesnt solve the problem.
When I go to project settings, then in the submenu "Users and roles".
The user who is shown in the REST API is not assigned any role.

We tested it by adding a random user in that role and then remove him again. And it worked fine.
First the user was shown in the REST API then after removing him, he was gone.
That worked fine.
But some users in particular, always stays in the REST API in that project, altough they arent listed in the projects users and roles.

We used to have more JIRA instances, then migrated all to one. Can that be the problem?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

project

rest

api

developer