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Groovy change reporter in dependency of an custom field

AccessHolding

Hi All,

I have a script in place which should change the reporter after the creation phase (post-function). The source of the new reporter is a single-user-picker. The idea is, as soon as somebody creates a ticket for someone else I want that the "someone else" will be set as the new reporter. I am using JIRA 7.8.0 with JIRA SD 3.11 and cant find my mistake.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

MutableIssue issue = issue

def onBehalfOfCustomField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("ASD: On behalf of")
def onBehalfOfValue = issue.getCustomFieldValue(onBehalfOfCustomField)

if (onBehalfOfValue){
    issue.setReporter(onBehalfOfValue)
}

Best,

Kristian

Accepted answers

Nir Haimov

Hi,

I'm using Jira 7.3.3 Jira SD 3.4.0

When someone create a ticket (from customer portal) on behalf of someone else.

That someone else is automatically the reporter (no need for script or something).

All comments

Nir Haimov

Hi,

I'm using Jira 7.3.3 Jira SD 3.4.0

When someone create a ticket (from customer portal) on behalf of someone else.

That someone else is automatically the reporter (no need for script or something).

AccessHolding

Hi Nir,

Would you please explain me your environment? Our customers need to login first before they are able to create tickets. Means the system choose them as a default reporter each time as soon they create a ticket.