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Can't login to confluence anymore

Sebastian Schabbach

Hi,

i am using jira and confluence and use jira as user store for confluence. Don't know what happened, but I can't login to confluence anymore.

- Is there a quick solution to create a working admin user to login into the confluence configuration from shell?

- how can i get information about what is beeing wrong?

Accepted answers

All comments

Yogesh Mude_u145qk

HI @Sebastian Schabbach

Are you using Confluence Server?

If yes then please have a look at the below KB.

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html?_ga=2.146485681.421559132.1528085977-338212943.1524643824

Sebastian Schabbach

Hi,

you're right i am using confluence server. Regarding to the password restore mail mechanism, it's end with the following problem:

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:431)

caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:618)

Perhaps this is the whole problem. Could you help?

Yogesh Mude_u145qk

HI @Sebastian Schabbach

Please have a look at below KB hope it helps.

https://confluence.atlassian.com/confkb/confluence-is-unable-to-connect-to-jira-due-to-application-failed-to-authenticate-error-777022937.html

Sebastian Schabbach

Hi,

thank you, the problem has been resolved. Due to configuration issues it was unable for confluence to contact the jira user directory. Both systems are not up and running

S_ Toyo

@Sebastian SchabbachDid you ever fix this issue? I just upgraded my confluence and now I cannot log into my confluence.

Steve Montgomery

Same here, did this get resolved and how?

S.Toyo

@Steve MontgomeryHi Steve, I figured it out by just copying over all my files from

C:\Program Files\Atlassian\Confluence\jre\lib\security into the same directory. Which is probably why they want you to do a complete backup of everything before you upgrade.