Hi,
Our customers can't send in any issues since the issues doesn't show in our project. It seems that the issues get stuck somewhere.
How to fix this? It's urgent.
Hi @Julia,
welcome to this community.
Do you have a cloud or a server environment.
If you are on cloud, I think it will be best to raise an issue for the Atlassian Support here: https://support.atlassian.com/contact/#/
If you are an server, I think the logs might be a good starting point.
Hello,
If you are on Server, then you should look in the atlassisn-jira.log file for errors.
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