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there is some issues with out workflow buttons

raidentrance

Hi, i have a very rare problem, there are some issues with out workflow buttons and i don't know why is the reason can you helpme please ?

Accepted answers

All comments

Christian Czaia [Decadis AG]

Maybe those issues are in a final state (step, status...). If are are no outgoing transitions you don't have workflow buttons...

2. idea: You don't have the right to transition those issues (e.g. not member of the project role that is allowed to transition the issue)

Cheers Christian

raidentrance

but the status is open and it has 3 possible transitions, and there are other issues with the same status and they have the workflow buttons

Christian Czaia [Decadis AG]

Are you the assignee of all of the issues?

Nic Brough -Adaptavist-

Check the permissions on the outgoing workflow transitions. Do you match them? Could you temporarily add a blunt "or if user = Alejandro" clause to them and restest?

If you do, then have a look at the "integrity checker". If issues os_workflow status has drifted off from their issue status, then the workflow can't cope and stops dead. Check the workflow related options in the integrity checker.

raidentrance

but why the same users, make other issues and them have the workflow buttons ? the transitions dont have validations where can i found the integrity checker ?

raidentrance

no im not is other user

Nic Brough -Adaptavist-

Ok, if they work for other users, then it is definitely the conditions.

Note - NOT "validators", conditions. A validator runs after the user tries the transtion and tells the user "you can't do that" if they get it wrong. A condition stops the transition even appearing to the user - that is what you are seeing here.

You need to go into the workflow (as an admin) and look at the transitions, and look on the conditions tab. You will find that you do not match the conditions (like "you must be in group X" or "you must be a developer in role Y in this project", or "you must be the current assignee"), whereas the other users do.

raidentrance

there is not conditions in any transition do you have other idea about it ?

Daniel Garcia12

Check your conditions workflow in transitions and you permission scheme... it sound that you have problem with your permission of users...