I am using the following filter:
project = NEW AND issuetype = Sub-task AND status != Done AND text ~ ktg OR text ~ kwg ORDER BY summary ASC, description DESC, due DESC, created DESC
I have also tried the same filter but with resolution instead of status.
The ticket in this image https://imgur.com/a/o8VDN4s shows up in the results even though it is done.
How do I troubleshoot this?
TIA