Share Jira ticket with organization

unknown

Hello 

There was a "share with" option in customer portal but since Friday 29th June it doesn't appear anymore. 

I need it to allow my customer to share a request with its organization or to create the ticket on private request mode as he wants.

The  Customers permissions is as below : 

Who can raise requests : Customer who are added to the project

Who can customers share requests with : Other customers in their organizaton. 

It was already like this since the beginning (more than one year) and I don't understand why it is not possible anymore while I didn't change the settings on this part. 

Juste before it disappear, I download the free trial for the "Automation for Jira"   add on.

 My version is : 

JIRA Service Desk Application v3.11.0

It is a standalone.

Can you please help me ? 

Béatrice

Yogesh Mude_u145qk

HI @[deleted]

To allow your customers to share the request with their Organization, first you need to create an organization and then you need to add the customers into it.

Once you have done this those customers belong to this organization they will be able to see the organization name in share with option while creating/raising the request via the customer portal.

Please have a look at the below KB for teh same.

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-Addorganizations