multiple departments in one Jira Core project - let user only see tickets of their own dep?

Winfred_van_Kuijk

Is it possible to have multiple departments within one Jira Core project?

Use case: person A belongs to department X, person B belongs to department Y.

Person A can view/edit all department X issues, but none of the department Y issues.

Person C is manager and can see all departments.

Is that possible? Could/should I use Jira "user groups" or "project roles" for that?

Related: how do I set user properties (e.g. custom field: multi-select list department)?

 

miikhy

Hi there!

Welcome on Community!

At the project level it will be hard to split users into different privileges. That being said, you should leverage the Issue Security Level feature which allows you to set different levels of accessibility on issues based on groups, usernames or Roles. Combined with workflow postfunctions, you can use it to automatically assign those levels uppon creation based on fields criteria or any other.

More documentation here: https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html

Hope this helps!

Cheers