Dashboard Sharing to Project Role not working (access issue)

Question

What i have done so far is.

1. Created a dashboard by user1 in Project A

2. Shared this dashboard to project  B Manager's role (Manager is custom role)

3. Dashboard owner is Administrator and manager in Project B as well.

4. I have another user2 in Project B which is manager as well.

5. User2 can see the dashboard when i search under popular.

The issue is when user2 clicks the dashboard i got the error message.

"The dashboard you requested either does not exist or you don't have access to it."

Jira verion is 7.3.8

Thanks!

Daniel Eads · Answer

Hi Ahmed,

We've been unable to reproduce this issue in our Jira 7.3 test environment. Based on a quick discussion with another engineer, I recommend restarting Jira and verifying all the roles/shares again before having the user try to open the dashboard again. If they can find it in search, that means they have permission to view the dashboard (even if the gadgets themselves are empty).

We tried this out in our own environment with your server version to make sure there wasn't some strange application bug. The best working theory right now is that something got cached strangely and the idea is that a restart will flush the caches and you'll be able to see what needs to be added (or the user will be able to see the dashboard).

Cheers,
Daniel

Ahmed_Bilal_cddq1c · Answer

Hi Daniel,

Yes Dashboard is shared with project role and user belongs to that project user role.

For testing i have created an EMPTY dashboard still got same error.

It is bit strange as it is working on other instance of JIRA.

Daniel Eads · Answer

Hi Ahmed,

Here's a few steps to try and troubleshoot:

* Confirm the Managers role for Project B is listed as a share on your dashboard. (Tools > Share Dashboard) on your dashboard to see the shares. Roles with access will have a trash bin icon next to them.

* Confirm that User2 definitely is in one of the roles that the dashboard is shared with. Roles might get removed unexpectedly by someone else at your company, so this is always worth double-checking.
* Make sure the filters used by each of the dashboard gadgets are also shared with the Managers role or user2. In addition to having permission to see the dashboard itself, the users viewing the dashboard also need to have the filters behind each gadget shared with them.

Let me know how this goes!

Daniel