Error with closing popup

Question

Hi,

I have a problem when I try to assign me an issue.

We have installed a reverse proxy for a instance of Jira Service Desk. If I use the https links, my popup of assignement doesn't closed and the refresh isn't made so I had to make it manually.  And in my dev console, I don't have any error.

If I use directly the url of the tomcat (without https, only http) I haven't any error, the pop up is closing itself and the refresh is made.

Any one have a solution or the beginning of solution ?

Thanks,

unknown · Answer

Thank you for your answer, I'll check this

Andy Heinzer · Answer

This kind of problem could happen when Jira is unaware that its traffic is being fed through a reverse proxy.   I would be interested to see what your $JIRAINSTALL/conf/server.xml file looks like, particularly your <connector> tags in that file.  These determine on what port(s) Jira's Tomcat web server hosts up data

If you can access Jira on to different ports, then I'd expect there to be two different connectors.   It might just be that you don't have a separate connector for these different connection types.   Or it could be that the connector that this proxy is using, it not configured with a proxyPort, proxyName, and/or scheme parameters needed for Jira to work correctly with a reverse proxy in front of it.

I would recommend also checking out Integrating Jira with Apache using SSL.  It explains one common way to use a reverse proxy with SSL in Jira.