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Can't install add-ons

wiyada wongchan

I already add Jira software license but I can't add-ons portfolio as attached.

Do you have any advise? Kindly help, Thank you in advance.

Comments

Grigory Salnikov_0hffsd

Hi!

Does your Jira server have access to the outside world and Atlassian Marketplace in particular?

Tansu Akdeniz

Hi @wiyada wongchan,

@Grigory Salnikovis right. If you don't have a connection, go to the JIRA Portfolio marketplace page. Download the jar file and Upload it in "Manage add-ons" section.

Grigory Salnikov_0hffsd

I agree. This this the right way to install an add-on in case your instance doesn't have an access to Marketplace.

wiyada wongchan

Our server is internal use only, Can I download the portfolio package from other?

wiyada wongchan

Ok, got it!! Thank you for your kindly support

Grigory Salnikov_0hffsd

You're welcome!

If you succeed in your effort you might want to mark the answer as "Accepted" so that other people who are experiencing the same issue would find the answer quickly.

Have a nice day!

wiyada wongchan

Accepted

Grigory Salnikov_0hffsd

Here the right way

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