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JiraServiceDesk remove "turn off notification" from email

unknown

Hello,

I'm starting configuring Jira Service Desk for the company I work, and I have a problem which I cant seem to find a solution.

Every time someone receives an email from Jira Service Desk the email has in the footer the option to Disable notification (see the screenshot attached) and i need to get rid of that option from emails.

I cant find an option to remove it from there... how can i achieve this? Thanks.

Accepted answers

Tansu Akdeniz

Hi @[deleted],

Go to Service Desk Project Settings
Customer Notifications
Edit Template

There is a line

<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

Tansu Akdeniz

All comments

Tansu Akdeniz

Hi @[deleted],

Go to Service Desk Project Settings
Customer Notifications
Edit Template

There is a line

<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

Tansu Akdeniz

Muhammad Bilal_r2rxjd

Hey what to do with this line? do we need to edit it to close the notification

<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>

I need to close View request - Turn of this request notifications

This is shared with Jira service desk ? how to do it

Mitchell Meighen

Does this have to be done in every single project or is there a way to do this globally?

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