nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Giving more visibility of fields to Customer Support (Priority, Status,Assignee)

Fawad Shaikh

Hi. Thanks a lot for giving us an option to ask question.

I want to give/access to some fields in which customer can see Priority, status and assignee from the previous ticket they have created (exactly the way we can see it)

your prompt response will be highly regarded.

Cheers

Fawad

Accepted answers

All comments

Alexey Matveev

Hello,

Could you provide more details?

Who are Customers? Do you mean customers from Jira Service Desk? What is the way how you can see a ticket?

Fawad Shaikh

Reference: https://jira.atlassian.com/browse/JSDSERVER-3387

Alexey Matveev

I see, I guess you found an answer.

Fawad Shaikh

In Service Desk Customer Portal, the Requests page only shows a few columns by default.

Our customers want to see more information than just the out of the box columns.

Assignee,

Priority,

Status,

etc

Fawad Shaikh

unfortunately, It's not an answer. related query for further understanding of reader.

Alana Fernando

@Fawad Shaikh,

this is more of a suggestion than a answer.

feature will be reviewed and considered for implementation (or rejected) by Atlassian product management according to Atlassian Implementation of New Features Policy.

for a quick solution,

Either find a addon from Atlassian market place

Find a solution partner

Victor Mutambuki

Fawad,

Some fields can't be shown to customers. Please see the following. There's documentation for this info in atlassian, however, i can't find the link.

These fields can be added to the request type and given a preset value, but you cannot make them visible on the customer portal:

Linked issues
Any fields that are defined by other JIRA applications
Group, project, and version picker custom fields
Assignee

These types of fields can't be added to a request type and “add field” option isn’t available:
Log work
Reporter
Security level
Time tracking
Issue type

Victor

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

jira-administration