How can I create a Queue to display Linked Task Key

Question

Hi

I'm new to JIRA and am setting up Service Desk.

For some of the Requests the Customers will be raising we will be creating an internal Linked Task.  How do I set up a Queue to display these internal Tasks and include the Key and Status of the original task?

I want to see primary fields for my internal task and the Key and Status of the original task raised by the customer.

Thanks

Linda

Linda Brown_3dlzvf · Answer

Hi Tansu

Thanks for the reply.  I don't think we have any plugins as yet, I'll check with our Manager who initially set up JIRA Service Desk.

I'll have a read through the link you sent thru and see how I go.

Thanks

Linda

Tansu Akdeniz · Answer

Hi @Linda Brown,

If you have Script Runner plugin, you can list the linked issues of Service Desk project.

Here an example JQL:

project = LINKEDPROJECT and issueFunction in linkedIssuesOf("project = 'Service Desk' and Resolution is EMPTY", "relates")

Doc: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html

Tansu Akdeniz