Updating Fields dynamically in Jira Service Desk Portal with Scriptrunner

rakshith_f66b0e

I have tried many of the examples for updating fields, but none of them seem to work.

I want to update any field based on another selected, in the portal form front end. Is this possible ? As the links below seem to mention how to do it, but it doesnt work practically

https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html

https://scriptrunner.adaptavist.com/latest/jira/recipes/behaviours/select-list-other.html

 

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def desc = getFieldById("description")
def regressionIssueField = getFieldById(getFieldChanged())
if (regressionIssueField == "priority") {
desc.setFormValue("defaultValue")
}

---------------

 

import com.onresolve.jira.groovy.user.FieldBehaviours
import com.onresolve.jira.groovy.user.FormField
import groovy.transform.BaseScript

import com.atlassian.jira.config.PriorityManager
import com.atlassian.jira.issue.priority.Priority

@BaseScript FieldBehaviours fieldBehaviours

if ((getFieldById(getFieldChanged()).value as Priority)?.name == "High") {
getFieldById("description")
.setLabel("Why do you need this and why so important?")
.setDescription("Please explain why this is Highest priority including details of outage etc.")
}
else {
getFieldById("description")
.setLabel("Why do you need this?")
.setDescription("Tell us why you want this.")

}

 

Mark Markov

Hello @rakshith

And welcome to the community.

I check both scripts. First one have an error (i think), second one works perfectly.

So, first thing to check is that your behaviour correctly mapped to service desk like this

 

And second thing is that in your first script in your condition compared value and formfield object, it must be like this:

def desc = getFieldById("description")
def regressionIssueField = getFieldById(getFieldChanged())
if (regressionIssueField.value == "priority") {
desc.setFormValue("defaultValue")
}

 

Hope it helps!