Jira Service Desk Security

Davis Piebalgs

Hello,

 

I have a question about access to Jira Service desk.

Our company uses an internal IP range for Jira. So only our employees can access our Jira.

But for Jira Service desk we want to let anyone access the Service Desk page. 

How does the Jira Service desk work, regarding the IP range? 

Can we still use internal IP range for Jira and allow anyone to acces our Jira Service desk?

Or do we have to remove our IP range for Jira so that anyone can access our Service desk?

 

Our Atlassian Jira version:  v7.2.7

Jira Service Desk version: 3.2.7

 

Sincerely,

Dāvis Piebalgs

Andy Heinzer

Out of the box, it's not possible with Jira alone.  You would need to open up the network to make that work.

However, if you were to use a reverse proxy in front of Jira to handle webtraffic to it, it might be possible to do this.  The trick is going to be to place this reverse proxy in a sort of DMZ zone.  The machine that is running this reverse proxy is going to need to be able to communicate with the Jira site, AND still be reachable from the outside network.

 

There is a guide you could use to make the Service Desk customer portal accessible on a different URL: please see https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html

It might be tricky to try to balance this site between these two kinds of network connections.  I haven't actually setup this kind of configuration myself yet, but in theory it could work.