Is it possible to use "Update Request Type" as a post function on a workflow?

Question

Trying to automate the request type to update, so the user does not have to manually update the request type.

Tushar_y7owr9 · Accepted Answer

Hi,

I guess this is currently not available. But you can use "automation rule" to update the request type.

You can try this add-on- https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

Yogesh Mude_u145qk · Accepted Answer

Hi @Katie Harmon

Yes, you can use the Automation rule to automate the request type.

Rene C. [Atlassian Support] · Accepted Answer

If what you need is to make sure that the issues are created with a request type, you can try the automation rule mentioned in this feature request: JSDSERVER-5743 When using the Create Button or the 'c' key for a Service Desk Project it should correctly create a ticket.