Support-Task issue admit Story Points value?

Question

Hello,

Our project included Bugs, Stories and Support-Task. The value of Story Point doesn’t appear from Support-Task issues.

Can someone explain us? Is a problem of Support-Task configuration or Support-tasks do not admit this value (Estimate as Story Points)?

Regards,

Jorge.

Alexey Matveev · Answer

You need to add the Story Point field to the Edit screen for the Support-Task issue type. You can find more info here:

https://confluence.atlassian.com/adminjiracloud/associating-screen-and-issue-operation-mappings-with-an-issue-type-776636504.html

Jorge_de_Carlos · Answer

Thanks for your answer @Alexey Matveev,

Yes, probably our problem is in the configuration because if we are in Active Sprint tab and we select any SupportTask issue, in his Edit tab (Configure Fields-->Show Fields: All-Custom) we don't view StoryPoints field thus we can't add it.

Do you know what is the way for add the Story Point field to all Support-Task issue?

Regards and thank you again.

Jorge.

Alexey Matveev · Answer

Hello,

It is somewhere in the configuration. You should add the Story Point field to the view and edit screens for the Support-Task issue type. If you need the Story Point field in the create screen, then you can also add the Story Point field to the create screen.