Administrator Name appearing in EVERY Incident / Issue Created

Rangarajan Parthasarathy

As every time a new Incident is created by a one of the Application Support User, there was an automatic INSERT COMMENT added with the administrator name appearing and a mail being sent to this effect out. How to AVOID create AUTOMATIC COMMENT being added.

Jack Brickey

Check the automation rules as they require a user to be defined to ‘run as’. I expect the admin set up a rule for someone and the rule runs under their name.