Can't access Confluence

Question

Hello, I have a problem with accessing Confluence: when I launch Confluence in a browser, the only thing I see is a white / blank page or an error.

In the log files also appeared the error:

2014-12-15 11:20:20,898 WARN [com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#2] [mchange.v2.resourcepool.BasicResourcePool] run com.mchange.v2.resourcepool.BasicResourcePool$AcquireTask@1491c5d -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception: 
java.sql.SQLException: Login failed for user 'confluenceuser'.

We're using a VM with a MS SQL 2003 R2 Express Server.

DM_neomcj · Answer

Hi Rodrigo, first off, thanks for your answer. We tried to change / deactivate the password, but it didn't help. In the confluence.cfg.xml there's written: property name="hibernate.connection.url">jdbc:jtds:sqlserver://localhost:1433/confluence So I guess it's a static port (?). Regards, Daniel.

DM_neomcj · Answer

Hi Rodrigo, first off, thanks for your answer. We tried to change / deactivate the password, but it didn't help. In the confluence.cfg.xml there's written: property name="hibernate.connection.url">jdbc:jtds:sqlserver://localhost:1433/confluence So I guess it's a static port (?). Regards, Daniel.

Rodrigo Girardi Adami · Answer

Hi Daniel,

This is a database connection error. As far as I know, this can happen if you have some database password policy or the connection string to the database is incorrect.

1) Check the database password policy and deactivate it if necessary for confluence database user.

2) Check the connection string on confluence.cfg.xml file for the database. If you are using a dynamic port, I suggest to use a static one as well.

Cheers,

Rodrigo