How do I transfer license to a new OnPremise Server ?

Question

Hi,

I purchased 10 users license of Jira Server back in February 2018 and my previous instance of OnPremise Jira Server crashed. I have installed latest version of Jira Server on a VM . Can I  transfer / reuse my license on new instance of Jira Server (10 users only) ? If yes, what is the procedure ?

Thanks
Naseem Amjad

Thiago Ribeiro [Adaptavist] · Answer

You do not need to be under active software maintenance to migrate your license to another server. You can use any version of the products compatible with your license that were released up to the point that your software maintenance expired. You can check our releases archive for our products here. Just click on each product you are interested in and select the archive.

With regards to the Server ID, the Server ID is simply associated with the license, not generated by it. Server IDs are used for our internal tracking only. You will use the same license key.

You can update the Server ID with the edit link, but it will not affect or change the license key.

As long as you do not have two production instances running on two separate servers with the same license key, then it is ok to use your license key on a new instance on a new server.

I hope this helps clarify. Please let us know if you have any other questions.

Thiago Ribeiro [Adaptavist] · Answer

All your licenses are available through your my.atlassian account.

You can simply copy the license and paste it there