Issue not creating from Mail Handler due to invalid license

Dominik Eller

I got the following issue while testing my mail handler.

"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"

But I told the Mail handler to create the user and it does so. The created user is assigned to jira-software-users. So i thought creating issue will be successful, but testing gives another error

The next test gives another error message, after the user was created:

"Ersteller (*****************) ist nicht berechtigt, einen Vorgang zu erstellen. Nachricht abgelehnt."

that means tranlated into english:

"Creator (****************) is not allowd to create a task. Message declined."

I do not have any idea why this is happening. Can you please assist me configuring the mail handler to create issues? Commenting on existing issues is working.

I also set up the project to allow any user to create issue.

 

Bastian Stehmann

Hi @Dominik Eller,

please make sure, that the user has also application access to jira service desk.

As the user is added to the group jira-software-users, this sounds as if the user has only application access for jira software.

You may give jira-software-users application access to Jira SD, but this may give a lot users application access. The other way is to add the user to a group that has the application access for Jira SD.