Hi We have a series of customers that have retainer agreements with us
Say $10,000
What we and they are looking for is to have each service request (with time against it) identify the rate of the resource * time taken and then have this amount deducted from the customer retainer agreement
Lastly the customer is then looking for a 70% workflow notification that the agreement is 70% utilised
Is this possible and how would you suggested we go about this using Atlassian products
Kind Regards
Mark
