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Login problems at Jira Service Desk

telco automation

Hi Guys,

Just created my trial version of JSD, did the logout and after that I can't log in back again, tried to recover the password and the email never came, already checked my spam folder

Did anyone here had the same problem or have any sugestions?

Thanks.

Accepted answers

Yogesh Mude_u145qk

Hi @telco automation

Welcome to the community!

What error are you getting while logging to JSD?

Moses Thomas_08kyb0

@telco automationfirstly if you log out and can't log in again, probably you are not typing the password correctly or user name is not filled in , the other reason is corrupted cache try to clear browser cache and try to login again with the correct password , you could try on a different browser. Secondly mail did not come because probably you have not configured the out going mail (SMTP Mail server ).

if all of these doesn't work then you may do the crack from database. Retrieving the JIRA Administrator

Best!

All comments

Yogesh Mude_u145qk

Hi @telco automation

Welcome to the community!

What error are you getting while logging to JSD?

Moses Thomas_08kyb0

if all of these doesn't work then you may do the crack from database. Retrieving the JIRA Administrator

Best!

telco automation

Thanks @Yogesh Mude!

Everytime I am trying to login alwasy show this message "Sorry, your userid is required to answer a CAPTCHA question correctly."

I checked my password and username

telco automation

Hi @Moses Thomas

I already checked the password and username, and cleared the cache and even tried as guest mode on chrome, changed the browser. The email was configured too.

I'll try your sugestion!