nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Service desk is not licensed

Eddy Fras

When trying to access our service desk (/servicedesk/customer/portal/...), we get this error :

When checking licenses in admin interface, everything seems ok :

How can I solve this problem ?

Thanks !

Accepted answers

All comments

Moses Thomas_08kyb0

@Eddy FrasAt least it is yellow not red( we can classify it as warning) i would clear browser cache and try again on a different browser, verify your service desk project whether you have the right permission to view this portal, lastly after done these, then you could try this

JIRA Fails due to Encountered a 403 Forbidden error loading this page

Best!

Eddy Fras

Thanks a lot, just cleared the browser cache and I was able to access my portal again !

Strange behaviour anyway ...

Eddy Fras

Well, finally, this is not totally fixed on my side ...

I have two Jira/JSD instances, clearing cache worked for the first one but not for the second one.

I noticed also that I have the JSD conf menu available on first instance but not on the second one.

First :

Second :

Moses Thomas_08kyb0

@Eddy FrasWhen you click application access, what is displayed?

Kirill Putryk

Hi,

We have the same problem, but clearing cashe did not help... Problem apeared after we migrate our database from one instance to another...

Kirill Putryk

We discovered that we made upgrade and my admin installed demo DTB insted of production so our problem solved.

Flavien CIOTOLA

Thanks

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-desk

jira-service-desk-server