SLAs not showing after importing issues from a csv file

Question

Hi,

After importing issues from csv file, slas are not showing up. All issues have imported are showing channel: Unknown. I am using JIRA Service Desk project

Can you tell what is the issue? Do i need to add a column sla in the csv file?

Thanks

Swarna

Peter Barton · Answer

Did you get an answer to this.

This is happening for me as well.

Swarna Radha_0bzusp · Answer

Hi,

Yes, For example SLAs start when issue is in Status New, but when i import issues using with status status "New". No slas is displayed.

Gaston Valente_dzz4x1 · Answer

Swarna,

Does the imported issues trigger the start condition of this SLA rules?

SLA usually start when an issue enters certain status, but also can start after creation.

The issues should trigger the event that causes the sla rule to start