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How to make mandatory field in resolve issue screen?

H K_4o5qpi

Hi there!

I would like to have a mandatory field in my resolve issue screen.

We do have different project numbers (eg. for new orders, maintenance or support) and every ticket gets a number for billing.

Sometimes the project number is not clear in the beginning, but if the ticket is resolved our employees have to set the project number. I added the field to the resolve issue screen but some candidates do not fill in the project number and we have to find out the numbers afterwards. This is very troublesome.

Can I set the project number in the screen to a mandatory field? How can I do so?

Thanks in advance!
BR

Accepted answers

Yogesh Mude_u145qk

HI @H K

Yes, you can do this using workflow validator.

While transitioning issue from one status to another the Resolve issue screen will be popped up correct? on that transition add the Field Required validator.

please have a look at the below article.

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

All comments

Yogesh Mude_u145qk

HI @H K

Yes, you can do this using workflow validator.

While transitioning issue from one status to another the Resolve issue screen will be popped up correct? on that transition add the Field Required validator.

please have a look at the below article.

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

H K_4o5qpi

Thank you @Yogesh Mude,

but I am not quite sure where to find this kind of validator. I do only have these two:

btw I am using server version of the service desk, if this makes the difference?

Yogesh Mude_u145qk

I think you are not using JSU add-on, this validator is available for Jira Suite Utility Add-on.

Can i ask, Is this field is using for all the projects? or do you want to make this field mandatory for a specific project of Resolve issue screen?

Using Field configuration scheme also you can make the filed mandatory.

H K_4o5qpi

Ahaa good to know

I would like to use this mandatory field in almost every project.. there might be two or three where it is not used.