Frequently logged out over Internet Explorer

Question

We have a situation where my customers are getting frequently logged out while accessing JIRA over Internet explorer 11. I have seen the Session Cookie Name blog here. However, we have JIRA and Confluence on two different servers and ports. So it does not appear to be a Cookie problem. I noticed below errors

/rest/greenhopper/1.0/sprint/rank [c.t.f.service.caching.CacheHelperImpl] Unable to format message: null (NullPointerException)

c.a.j.p.l.p.fragment.impl.ProjectActivityStreamContextProvider] Runtime error rendering activity stream gadget.
com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 404

- this one i wish to rule out as it pertains to the Activity stream gadget. Highly unlikely this could cause a application logout

and

[c.a.a.client.hash.BcryptAnalyticsEmailHasher] No instructions for hashing could be found. Returning null.

I suspect one of them is causing the frequent logouts. Thoughts/ideas are welcome.

Janakiraman S · Answer

Hi Suren,

Apologise the late reply. The issue appears to be very strange at the moment. It is hard to recreate the issue. But once in a while, we are running into it. At the moment it appears to be only on IE11, i tried after disabling the addons. It appears to be fine although I am not so sure.  I am wondering if the issue exists in Firefox and Chrome too however it is not noticeable. Still trying to simulate the test steps that cause this.

Suren Raj · Answer

Hi Janakiraman,

* Does the issue persist after clearing browser cookies?
* Does the issue persist after enabling safe mode?
* Does the issue happen when you are still log in to confluence from another tab?

Kind Regard
Suren Raj