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problem after deleting custom field

Rachid Amajoud

Hi,

in my Jira Service Project, i created a new custom field with the dropdown type in place of the radio button, so i unchecked the old custom field from the fieldscreens that i used before and replaced it with the new custom field. Now i get the following problem:

How can i fix this problem!

Accepted answers

All comments

Moses Thomas_08kyb0

@Rachid AmajoudThe new custom field have you set values for it ? and this field which has been shown on the screen that says it has no values is it the new one ?

Rachid Amajoud

Hi Thomas, it is the new custom field with the same 'fieldname' the only difference is that the fieldtype isn't a radiobutton but a dropdownbox. The values are the same.

grtz

Rachid Amajoud

I get this error when i want to edit the request types in JSD.

grtz

Moses Thomas_08kyb0

@Rachid AmajoudI think you should perform re-index ( back-ground preferred)

Note this could take more time depending on how large is your instance.

Best!.

Rachid Amajoud

Hi Thomas,

re-index process finished, but the problem is still there. :-(

Other options?

grtz

Moses Thomas_08kyb0

@Rachid AmajoudIts clear so please click the link at the end " add values to field to fix all request forms"so you must add values to the new field .

Rachid Amajoud

Hi Thomas,

that's what i am trying to do, adding this field to the forms, but when i cllick the edit button on the request forms, i get this error on a blank page, not possible to add something. In addition a video about the issue.

https://drive.google.com/open?id=1QiYi8v1zOAKJTcBI0gZUxnWjWdH_pK-o

grtz

Moses Thomas_08kyb0

@Rachid AmajoudI have seen the video, could you check all field configuration of these screens , is this field required or optional ?

Rachid Amajoud

the field was required!

Rachid Amajoud

can we setup a teamviewer session, so you can take a look?

Moses Thomas_08kyb0

@Rachid AmajoudThis is a community, you might need to wait and see may be some one has an answer to your problem which i can not figure out at the moment, in as much as i will love to help but i am at place of work now and if its really critical for you to fix this then please you should highly consider atlassian support .

Best regards,

I wish you best of luck.

Rachid Amajoud

Okee thx a lot Thomas!

grtz

Rachid Amajoud

How do I get support from Atlassian?

Jack Brickey

@Rachid Amajoud, you can reach out to Atlassian here. This assumes you have something other than a starter license (10 users). I will try to assist here in the community a bit later if still needed. Please update this thread if you do open a case with Atlassian.

Andy Heinzer

Hi @Rachid Amajoud I created a support request on your behalf, please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-33738 for more details.

Jack Brickey

Thanks Andrew! I was just getting back to this thread.

@Rachid Amajoud, please update this thread once you get your answer.

Rachid Amajoud

thx guys, i found a solution! I just made new request forms and there are no problems with older requests! I can change the status of older requests without any problems.

grtz

Rachid

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