How to deactivate a specific user creates!

Question

Hi guys! We're using "Automation for Jira" since some weeks and it's great! Unfortunately we get notified about all the issue updates "Automation for Jira" makes. Since we're adding automatically an epic when a user creates an issue in a specific projects, this creates a lot of e-mail notifciations.

I tried to find some settings in the notification schemes, but I didn't figured out how to avoid notifications from a specific user.

Do you have an idea how we can solve this problem?

Thanks, Martin

Martin Tauber · Answer

Thanks Fabio - I'll try to solve it that way. Hoped, there was more straightforward approach instead of a workaround :-/.

Thanks Mark for your reply. Unfortunately it's not Automation which is sending the e-mail notifications. Automation it's causing some "standard-notifications" from our Jira config, since it's creating and updating issues fully automated.

Martin

Mark Markov · Answer

Hello @Martin Tauber

You can turn off notifications generated by Automation right in rules you ve created. Check "more options" on your actions.

Fabio Racobaldo _Catworkx_ · Answer

Hi Martin,

In my opinion you can't deactivate notification for a specific user operation but you can work at epic level.

you should customize the epic workflow so that, on creation, it raise an event that not cause notification. For example from Issue Created to Generic Event (if it has no association in your notification scheme).

Here all information you need for event/workflow management https://confluence.atlassian.com/jirakb/configure-a-custom-event-notification-for-a-specific-jira-workflow-transition-or-status-720831525.html

Hope this helps,

Fabio