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Approve button in email

Nick Dring

Hi, I'm sure I've seen a doc on this but I can't find it!

When a request on Jira Service Desk server version goes out for approval I want the approval button in the actual email sent out to the approver.

Can anyone please point me in the right direction?

Cheers

Accepted answers

Susan Hauth _Jira Queen_

Hi Nick,

The actual approval buttons have to be added to the Approval notification.

Go to Customer Notifications - Approval Required

Insert variable - Approval buttons

All comments

Jack Brickey

have a look at this document - Approving a service desk request

Susan Hauth _Jira Queen_

Hi Nick,

The actual approval buttons have to be added to the Approval notification.

Go to Customer Notifications - Approval Required

Insert variable - Approval buttons

Nick Dring

Hi,

Thanks Susan, that is what I was looking to do.

Cheers,

Nick

Jason Sweet

Hi Susan,

Sorry to piggy-back on this post but I don't see Approval buttons in my Variable drop down. What am I doing wrong?

Thanks in advance.

Susan Hauth _Jira Queen_

Hi Jason,

What version are you on? The Approval buttons, came in version 3.12

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-12-x-release-notes-946615993.html

Cheers

Marcos Sciarra_eaxxl0

I use Spanish translation for service desk 3.14.

The approval buttons doesn't change with translation.

It keeps "Approve" & "Decline".

Do you know if there is a way to change it?

Kind regards?

Richard

Same here using French. Not only the text of the buttons are in English in the email, but all the related text in the portal is in English as well.

Frederik

https://jira.atlassian.com/browse/JSDSERVER-6130

Please Vote

Fuad Hasanli

Hi, is it possible to activate this option on Jira core or software?

Richard

This "out of the box" option is available if you have "Service Desk" installed.

You can implement part of it in Jira (Core and Software) if you're familiar enough with the workflow configuration.

Some apps ($$ third parties) may help you as well.

Best.

unknown

Hi guys,

I have a new problem that the Approve / Decline buttons from the email suddenly open a browser tab requesting a login for the portal. I am pretty sure this is new... Is there a possibility to go around the necessity to login? So that clicking one of the buttons in the email actually instantly does the intended action?

Cheers

Richard Jenkins

Just tested it in our instance and it is asking users to login as well. It used to approve the ticket once the button is clicked.

Carla Ann Rowland

this is a service desk feature

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