Attachments did not show up in the browser regardless of which security policy we chose

Question

We changed the default attachment download security policy to the insecure option as suggested in a previous resolved issue. But, the PDF attachment still did not show up in the browser. So, we switched to the third option to prompt our users to download the attachment; but, we still see a blank page in the browser.  So, it appears that none of the "Attachment download security policy" works. Please help!

AnnWorley · Answer

That's great news! Thanks for circling back to let the Community know the fix. :)

Former user · Answer

So, we were able to render the PDFs if we refresh the browsers after we click the links.

Thanks!

Shirly

AnnWorley · Answer

Hi Shirly,

Thanks for the update! It is interesting that IE renders the PDF but the other browsers do not. To help isolate the issue please try inserting a PDF onto a page without the PDF macro. Just create a page, then add the PDF via the + menu on the Editor toolbar:

Ideally, you could try with the same and different attachments to eliminate the content of the PDF itself as a factor.

Thanks,

Ann