How to add emails as comment in jira issues with ticket number in the mail body?

Question

Hello,

is there a possibility to send an email as a comment in the jira, if the ticket number is in the email body? It works fine with the number in the subject line.

Side Question: I thought you can send emails in the jira while using the "bcc:". This does not work for me.  There are no Problems with the "to:" and the "cc:" field. Are there any special conditions that have to be fulfilled?

Thanks for your Answer.

Mike Harrison · Answer

In the interest of transparency, I will note that I am part of the team that develop JEMH and just suggesting what feature may help should you try the add-on.

Ronny Hofmann · Answer

Hello and thanks for your answer. Both of you recommend the Enterprise Email Handler so maybe I should try this addon.

Mike Harrison · Answer

If you decide to give Enterprise Mail Handler for Jira (JEMH) a try, I would recommend using the Regexp Field Processor to extract the issue key from the email body, and use it to set the field "issueKey".