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JIRA Service Desk allow anonymous access (JIRA Server)

John Crafton

I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk).

I've attempted to modify permissions according to some existing articles (both on Atlassian sites and not), but had no success.

What is the current state of this for JIRA Service Desk?

JIRA Core 7.10.1
JIRA Software 7.10.1
JIRA Service Desk 3.13.1

Accepted answers

All comments

Moses Thomas_08kyb0

@John CraftonThere is a clear and precise what anonymous access means and setting it up in your JIRA instance , please read carefully. JIRA: Anonymous access

best!

John Crafton

Already read all that; it's not helpful, as none of it provides detail on how to implement the client access to Service Desk (customer portal).

Thanks for trying, just the same.

Jack Brickey

@John Crafton, it seems you simply want to allow customers to access the portal to create issues and search a knowledge base. The portal is there as soon as you set up a project (before actually) and the following article should explain how to set up your KB.

https://confluence.atlassian.com/servicedeskserver/serving-customers-with-a-knowledge-base-939926546.html

Have you installed JSD and created a project?

Moses Thomas_08kyb0

@John CraftonIt's clearly written all you need to do is to go to the permission scheme of the JSD(JIRA Service desk ) project and give the permission as you wish once logged in as JIRA service desk admin( to be clear) to your clients.

Jonny Adams

@John Crafton Anonymous Access to the JSD portal on server isn't a feature, but is currently a suggestion here https://jira.atlassian.com/browse/JSDSERVER-1030 If this issue describes what you are looking for then I recommend adding a vote and a comment on that page.

There is an Atlassian Marketplace Add-on that may work for you in the meantime. https://marketplace.atlassian.com/apps/1215570/anonymous-portal-for-jira-service-desk?hosting=server&tab=overview

Kurt Callebaut_qtmz6o

omg, we need and desk, and another app for anonymous user to report an issue ?

Kurt Callebaut_qtmz6o

got a reply from a very helpful person. maybe this helps.

https://confluence.atlassian.com/jirakb/how-to-allow-users-to-create-issues-anonymously-192551.html?_ga=2.20303035.286473027.1555309106-2098879612.1549545890

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