server id change

Question

Hi,

learning curve... we installed all the server and then entered the server id into the portal to get the licenses... however then realized we needed to reinstall again with a database.

Can it be changed or removed please ??

new server id - BSPV-61S4-Y06V-YLEE

thanks

barry

AnnWorley · Answer

Thanks for the good news. Please post on the Community again if we may help with anything.

BARRY TOMS · Answer

Thanks, we've sorted it now.

AnnWorley · Answer

Hi Barry,

You may use the license on an instance with a different server ID. The server ID is only used for Atlassian record keeping and will not hinder the license being applied to a new instance with a different server ID.

You may retrieve your license key at My Atlassian.

If you need the server ID changed in Atlassian's records for some reason I can investigate whether anyone internally has the ability to change the record. I was just in the system and my permissions definitely don't extend to changing server IDs. If you just need to use the license key again, it's fine as it is.

Thanks,

Ann