I can't install Service desk after Jira Core upgrade

AnatoliyG

Hello! I've upgraded Jira Core to 7.10.1. At first i tried to install Service desk from Application Settings by pressing a button install. I've got an error message. Then i deleted from installed plugins directory all files with name containing "service desk" and all files from .bundled-plugins and .osgi-plugins directory, but i've got the same message.

here is a link to file, where is a part of atlassian-jira.log file

https://itlc.ru/servicedeskstart.log

Andy Heinzer

1. What version of Jira did you upgrade from? 
2. Did you have Service Desk installed at any time for this previous Jira version(s)?

I understand you installed Core to 7.10.1, but if you had Service Desk on an earlier version, it is possible that you cannot upgrade directly to the latest version in order to upgrade that data.  

The log you posted shows that the service desk plugin is failing to start up, but it is still unclear as to why.  There are steps we can take to try to get that to start again, but we should first understand if there is an expectation that this version of Service Desk can upgrade your existing data or not before we do anything else.