nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot Use Service Desk

Julian Verela Taja

***SOLVED*** with this link, more explanation in the comments https://confluence.atlassian.com/jirakb/service-desk-installed-but-not-enabled-found-dependent-enabled-plugins-for-plugin-800703376.html?_ga=2.205787987.1335306900.1529910575-1588952890.1515060119

-------

We started implementing Jira a few months ago, we installed Jira Software and Jira Service Desk. Since we were not using it we deleted the workflows and permissions of the Service Desk (yes bad choice indeed, let's skip that!).

Now we want to start using Service Desk, in the Applications Manager we see:

"Jira Service Desk is licensed but not currently installed. INSTALL"

Also uploading from the "Upload an application".

So that Install obviously doesn't work... It says "An unexpected error occurred. Refer to the logs for more information."

So I tried downloading the files to my server and executing them, so with the Service Desk installer, I used the Upgrade over my Jira Software installation and everything said: "Yeees you made it, you installed it!" and when Jira was up again, it had the same:

"Jira Service Desk is licensed but not currently installed. INSTALL"

My logs are uploaded to https://ufile.io/rglvz since every time I try to upload them here (as any kind of text) I get that they have invalid HTML ( ?!?!?!?!?! )

I'm guessing that has something to do with the fact that we deleted all the workflows, permissions and screens from the Service Desk Projects but there must be a way to put them back as default, without losing all the other configuration of our Jira server, RIGHT?!

Thanks in advance! Sorry for all the edits!

Accepted answers

Marcos Sanchez

Hi!

Maybe you can refeer to this page:
https://confluence.atlassian.com/jirakb/how-to-install-jira-software-jira-service-desk-into-an-existing-jira-instance-849158594.html

As it explains in Case 4 (even if it's not your case), you can "Upload an application" in Administration -> Applications -> Versions & licenses page. To download the JIRA Service Desk that you want to install (and the one you have licensed) you can go here:
https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history

Hope it helps!

Regards,
Marcos

All comments

Marcos Sanchez

Hi!

Maybe you can refeer to this page:
https://confluence.atlassian.com/jirakb/how-to-install-jira-software-jira-service-desk-into-an-existing-jira-instance-849158594.html

Hope it helps!

Regards,
Marcos

Mark Markov

Hello @Julian Verela Taja

You need atlassian-jira.log, it is located in your JIRA application home directory.

Also check this article:

https://confluence.atlassian.com/adminjiraserver073/logging-and-profiling-861253813.html

Julian Verela Taja

Hi Marcos!

Thanks for your answer. The manually upload doesn't work. Gives the same error:

"An unexpected error occurred. Refer to the logs for more information."

Marcos Sanchez

Hi!

Then you should go to your atlassian-jira.log which is located in your jira-home/logs folder.

Also, as @Mark Markov said, check this article:

https://confluence.atlassian.com/adminjiraserver073/logging-and-profiling-861253813.html

If you can't find the problem/solution reading the logs by your own, please paste your log traces and we will try yo help you.

(Sorry for the edit)

You could also check this links from people who had similar problems like yours:

https://community.atlassian.com/t5/Jira-questions/Cannot-Install-JIRA-Service-Desk/qaq-p/685478

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cannot-Install-JIRA-Service-Desk-on-Jira/qaq-p/761933

Regards,
Marcos

Julian Verela Taja

Thanks!!! *EDIT: there was a long log here, now I'm getting the error that my comment has invalid HTML, so I uploaded it to https://ufile.io/rglvz *

Julian Verela Taja

Awesome @Marcos Sanchez!! I was trying to clean the log a bit and upload the most relevant things (at least from my point of view... If needed maybe I should upload all of it?)

I will start reading the links you sent! Although I tried most of the stuff I found from people with the same issue and still, nothing worked, but maybe these ones do!

Julian Verela Taja

Thanks @Mark Markov I uploaded the file to https://ufile.io/rglvz

Hope that's the one!

Mark Markov

Hmmm, check this

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Still-having-problems-with-getting-the-Service-Desk-running/qaq-p/666394

It seems like your case.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

jira-server

install