manager at an organization

Question

Hi,

Is there any solution to make a "manager" from the customers at an organization ?

I have an organizaton with 5 customers. All of them send us questions and incidents.

I would like to mark one of them and give permissions to the customer to see what other customers raised, but at the same time, I don't want the other customers to see eachothers issues at the oranization.

So, for me now the only way to show it is, to share the issues with the organization, but in this case every member who is in the organization will see every issues.

Any idea ?

Thank you

Kitti Bihari · Answer

Yes that is right,

so i guess it is impossible to mark a user as a manager of the organization, with special permissions.

Alexey Matveev · Answer

I guess, the problem is that a user must see tickets of other users in Portal, not Jira. That is why fixing the Browse Issues permission will not help, because in Portal a user can see only his/her own ticket, tickets of the same organization or if the user is a participant.

Yogesh Mude_u145qk · Answer

HI @Kitti Bihari

In this case, I guess the customer need licence right ?

Not required.

I don't want to let him to browse all projects or all organizations, only that one which is his company.

Yes, then create new permission scheme for the project and then associate to the project.

Add the customers to Service Desk Customers role.