I have created one web hook in jira,when ever new issue created it' automatically triggered webhook and created ticket jira.
is there any way webhook triggered only issue created button clicked ?
Hello,
There is no such an event. For Issue Event it does not matter how an issue was created by UI, by mail or by a REST Api call.
This is my requirement
We are integrating the Freshdesk & JIRA ticketing system through Azure function (serverless computing) and facing the issue circular/infinite call when creating the new ticket. Implemented the below approach –
Registered the webhook in freshdesk and JIRA system by defining the rules where in referred the ticket’s fields.
Here Issues is - This is working and created the ticket as well in target ticketing system as expected. But, circular call (infinity looping) is triggered and duplicate ticket is created on both ticketing system
how it will avoid this circular call,is there any solution in JIRA webhook ?
You should break the infinite loop in the Freshdesk. When you get a request from Jira, that an issue is created, why do you create the same issue in Jira?
Not same issue some one using freshdesk to create ticket then it's automatically create issue in jira using azure functions.
is there any possiblity to meet this requirement using JIRA ?
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