Service Desk Ticket Set to High Priority from Outlook "High Priority"

Question

Hello,

I am trying to figure out if there is a way to mark a ticket in the service desk as "High Prioirty" based on the button in Outlook "High Priority" So when someone creates a ticket and they click that button in the Outlook client, it assigns a higher priority.

Andy Brook · Answer

JEMH (our addon) supports this in Server:

- Profile > Issue > Use Mail XHeader Priority : ON

We don't yet support that in JEMHC cloud, have logged https://thepluginpeople.atlassian.net/browse/JEMHC-1726

Linde Group · Answer

Yes, this is my understanding as well. It is also not working for me, and I have tried changing the default priority and everything. Very frustrating.

Jack Brickey · Answer

From what I recall it is supposed to work that way. But I just tested in cloud and it did not work for me.

I even searched for past discussions and found this - https://community.atlassian.com/t5/Questions/Configure-issue-priority-based-on-email-priority/qaq-p/76255